Frequently Asked Questions

🚚 How long does shipping take?

All orders are delivered within 3 to 10 business days worldwide. Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

💰 How much does shipping cost?

We offer free shipping on all orders. No hidden fees, no surprises at checkout.

↩️ What is your return policy?

We offer a 14-day return policy. If you are not 100% satisfied with your purchase, contact us at support@novely.shop and we will arrange a full refund or exchange. No questions asked.

🔒 Is my payment secure?

Absolutely. Our checkout is 100% encrypted and secured. We accept all major credit cards, PayPal, and other secure payment methods. Your financial data is always protected.

📦 Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number by email. You can use it to track your package in real time directly on our website.

❌ Can I cancel my order?

You can cancel your order within 24 hours of placing it. After that, the order may already be processed and shipped. Contact us immediately at support@novely.shop.

📍 Where do you ship from?

We work with trusted suppliers worldwide to bring you the best products at the best prices. Orders are shipped directly from our supplier network to your door.

💬 How do I contact customer support?

Our support team is available 7 days a week. Simply email us at support@novely.shop and we will get back to you within 24 hours.