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Return Policy

Last updated — January 2026

Day Return Window

Not happy with your order? Return it within 14 days for a full refund. No questions asked.

Eligibility

✅ Eligible

Items returned within 14 days, unused and in original packaging.

❌ Not Eligible

Items that are used, damaged by the customer, or returned after 14 days.

How To Return

Email us at support@novely.shop with your order number and reason for return.

Get Approved

We will review your request and approve it within 24 hours.

Get Refunded

Your refund will be processed within 5 to 7 business days to your original payment method.

Damaged or Wrong Item?

If you received a damaged or incorrect item, we sincerely apologize. Please contact us immediately at support@novely.shop with a photo of the item and your order number. We will send a replacement or issue a full refund at no extra cost.

Need to return something?

We make returns easy. Contact us and we’ll handle everything.

Start A Return →